If you subscribe to our service agreement, we can be there for you if you need us We are proud to present our revised Service Level Agreement that offers schools and academies the opportunity to access the full support of our core team and acquire a number of services tailored to your needs. Critical applications that do not work for the entire district Information Technology Services Service Level Agreement (SLA) security breach that affects the well-being of employees or students network, hardware, or software issues that affect a subset of users in a single building computer equipment (e.g..B. iPads, iPods, and documentary cameras) that was initially obtained through direct grants or means of service, is used by: appropriate recycled systems are replaced and treated as secondary switching equipment. where subsidies or additional means of service are not available to replace them with new equipment. * Target response time is defined as the time between receiving the call and the time a member of the support technician starts working on the issue. Because of the wide variety of problems that can arise and the methods needed to resolve them, response time is not defined as the time between receiving a call and resolving the problem. The extension of computer equipment inside buildings must be approved by the Chief Information Officer, in consultation with the Chief Administrators. ITS reserves the right to remove unsupported software in case of suspicion that the software is causing a recurring problem on a district system that supports ITS. . .
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