SaaS customers expect reliability from SaaS technology providers. Especially with SaaS services that customers adhere to as critical and savvy SaaS customers, seek robust service level agreements and support policies to provide them with convenience. A sample SaaS contract can include a detailed SLA as an attachment, or several options that a customer can choose from in a support portal. Before creating this clause, you should consider what features the software provides or what type of service it provides to the company under the contract. You should describe this accurately to avoid an argument about what was promised. To offer software as a service, a vendor needs a specific type of agreement called a SaaS contract. For most SaaS applications, you must design your agreement so that the license applies to the services, not the software. Therefore, use the Y-Combinator chord as a starting point and adjust it on a case-by-case basis. In addition to termination rights, you should also say something about the effects of termination. The central questions here revolve around customer data. Can the customer download all their data from the platform? Is the service provider obliged to provide the data to the customer? If so, when and how? And when should the service provider delete customer data from its live and backup databases? (If the database contains personal data and the service provider is a processor of that personal data, it must be deleted after the completion of the services in order to comply with the GDPR.) A SaaS agreement may include extended service elements or only give end users access to products that can also be licensed in the traditional way.

In the SaaS model, no additional software or hardware is required because the data is downloaded to a system and then stored in the cloud. In addition, customer liabilities and indemnifications against you as a software provider must be disclosed. This may be for failure to provide accurate information, violating the terms of the contract and other cases of misuse of the software by the customer. Another prudent clause is the customer`s obligation to bear the costs incurred as a result of disputes and to maintain the SaaS terms beyond the termination of the contract. That clause should fully cover the criteria according to which the SaaS agreement can be terminated. It should include termination provisions for a number of situations, including: SaaS agreements are an integral part of a software-as-a-service company. Be sure to work with lawyers who know how these contracts work when you create your contracts. However, a SaaS provider must ensure that it identifies exactly what „data“ is and what part of that „data“ is available to the customer for export or otherwise, and in what formats. This can help reduce the likelihood of disputes on these issues. Others include privacy policies in their SaaS agreements. The SaaS agreement governs the provision of Software as a Service (SaaS) over the Internet to customers. You need to make sure that the language you contain in relation to the user agreements is very clear.

A judge may find that an agreement is not clear enough to stand if you use too much legal or technical jargon for a user to reasonably understand. SaaS contracts, or software-as-a-service contracts as they are sometimes called, come in different versions and variants. An example of a SaaS contract from one company can be very different from another. However, in many cases, SaaS contracts from different SaaS technology providers will deal with a similar bucket of legal issues. Questions or comments? Chat with me Like this article? Leave a comment and more will follow! It only takes a few seconds. .