Generally speaking, with customers` increasing control over service funding, the complexity of financing funding is also increasing. For example, a flat-rate fee based on the estimate of annual usage would tend to be easier to manage and would offer a more predictable and stable flow of funding. However, there is little correlation between user behaviour and the obligation to pay. A fee for a service model calculated on the basis of the actual volume of transactions would be complex to manage, but could be adapted to the behaviour of the desired user. Such a model would also be more adaptable, scalable and transparent. Based on the experience of other public and private sector organizations, most organizations are moving away from “detailed” billing for usage-based services to more manageable models. The extent of the consultations required can vary considerably. The strength of the claim, the nature of the right and the seriousness of the potential harm, or a decision or action by the federal government regarding the rights under Section 35 determine the degree of consultation required. Division X offers in-house support services for a number of departments and agencies in its portfolio. Division X`s service relationship with each customer service department is characterized by the specific services it offers and the different governance and operating processes and protocols that apply. Each customer service department negotiates specific requirements for its services and Division X provides the services on the basis of the conditions set out in a service contract.

This section describes the dispute resolution procedure and procedures to be applied to each service mentioned in the SLA. The process used to define a problem or incident should be identified. The escalation process should also be identified, as should all those responsible. On June 1, 2013, suppliers must travel to Buyandsell.gc.ca/tenders to review for changes to the bidding opportunities they have tracked on MERX by June 1. Optional service extensions: usually a function that complements a basic or complementary service. For example, competent financial advice as an extension to a basic reporting service. When compensation services were transferred to SHRS-PSPC in June 2018, it was considered that SHRS-PSPC could not offer GCHR support and reporting services, and CHRC agreed to continue the provision of the above services. . . .